When prompted, enter the company workspace URL provided by your employer, and then click Continue. In the results area, click SolarWinds Service Desk, and then click Add.Īfter installation is complete, you will receive a chat message on the Home tab in Slack similar to the one below. In the Apps pane to the right, type solarwinds into the search field. In Slack, from the left navigation pane, scroll to the bottom and click Apps to expand the list of apps. Options for adding SolarWinds Service Desk to Slack Option 1 End-user guidanceįor the best experience with integration for Slack you must be logged in as the same user with the same email on all SolarWinds Service Desk channels (web, mobile, Slack, and MS Teams). You can also use this value in automation rules (for example, to assign tickets coming from Slack to a designated queue). You can use this value to understand which or how many tickets are created via the Slack channel. SWSD identifies Slack as the incident origin for all tickets created through Slack. Ticket originĮvery SWSD ticket identifies the origin of the ticket. To locate an account name, navigate to Setup > Account > Account summary. Users whose accounts are defined in multiple SWSD accounts must identify the relevant account (the account name is case sensitive).Īdministrators need to provide users who have multiple accounts with the different account names. There the user can choose from any of the different authentication methods provided by SWSD. When the end user clicks Login, a pop-up window opens. Choose to use the Slack mobile app to perform all of the actions listed above.Receive a push notification when an agent updates a ticket.Submit a ticket, including category and subcategory.In addition to installation instructions, the end user guidance describes how to perform the actions listed below. Example: .Īfter end users have downloaded and installed the application following the instructions in the end-user guidance, they can take full advantage of the integration between Slack and SolarWinds Service Desk. Administrators should provide users with:

User instructions for installing Slack are available in End-user guidance.

Users have two options for installing Slack for use with SolarWinds Service Desk ( SWSD).

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